Twitter is a great tool for catching up with friends, seeing news as it happens, following celebrities and seeing what they tweet from their daily life and catching up on people tweeting from conferences you can't attend. These tweets from conferences can be valuable information if the conference is on the other side of the world. Seeing the content of the tweet before the conferences papers are even available can help in day-to-day work. Twitter can also be a great way to promote to customers what a library or Council is doing that may not make the paper or even in some instances the website. Customers then have the option to retweet this information to people they know that might be interested in what Council or the Library is doing.
Chatting with friends and family keeps you up-to-date with what is happening and can be less expensive than phone calls in some instances. Chatting for customers in a library would mean that customers get instant gratification for the information they require. This can be a problem when there aren't enough staff to manage this service or the expectation of the customers is that the service should be available for more hours then the library staff can cope with.
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